Shipping & Returns

We Won't Let You Down.

Shipping Policy

We have a dream to make Melting Hearts easily available in every nook and corner of India, through this platform. We have started delivering the Orders beyond Bengaluru.

As far as delivery timelines are concerned, we will match the best. In Bangalore we deliver within 24 to 48 hours Other cities within 7 to 10 days.

Currently there is no Minimum Order Value*. And we are offering Free Home Delivery.* 

*Subject to change.

 

Cancellation Policy

Cancellation Before Shipment:

If the order or the item(s) that you want to cancel have not been dispatched yet, please write to us on customercare@meltinghearts.co or call us on +91 80 243444442 between 10:00 am and 5:00 pm (Mon to Sat).

For pre-paid orders, the refund will be made within 72 business hours after the cancellation request is duly processed by us.

Cancellation Post Shipment :

We are a start up. We not just need your patronage to grow big one day, we need your support in helping us avoid incurring unnecessary costs or wasting our limited resources. So we would request you to kindly receive the order once it has been dispatched. We bet you won't regret it. Melting Hearts is Yummylicious! But in case you have made up your mind, we will respect your decision. You can write to us on customercare@meltinghearts.co or call on +91 80 243444442 between 10:00 am and 5:00 pm (Mon to Sat).

For pre-paid orders, the refund will be made within 72 business hours after the cancellation request is duly processed by us.

 

Return & Replacement Policy

We work tirelessly to ensure that the top notch Dry fruits reach you in the best condition. Returns and replacements will be accepted ONLY if we deliver the items that you did not order.

Please write to us on customercare@meltinghearts.co within 24 hours of the date of receiving the orders. Provide us with your order ID detail. Kindly email an image of the product and the copy of invoice for our reference.

We will pick up the product(s) within 2-4 business days. Please return your purchase in its original packaging. Kindly ensure that the product(s) are are not tampered with. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Our field executive will refuse to accept the return if any of the above conditions are not met.

We will initiate the replacement process only if the product(s) are received by us in their original packaging with their seals, labels and barcodes intact.

In certain cases where we are unable to process a replacement for any reason whatsoever, a refund will be given. The refund will be made within 72 business hours after the cancellation request is duly processed by us.